Orders & delivery
When will my order arrive?
Orders are processed within 1–2 business days. Once shipped, delivery normally takes 3–5 business days. UK shipping is free on every order.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will always do our best to help, but once an order has been processed or shipped we may no longer be able to make changes.
I entered the wrong shipping address. What should I do?
Contact us immediately with your order number and the correct address. If your order has not been dispatched yet, we will do our best to update it. Once the parcel has shipped, an address change may no longer be possible.
Is there a maximum order value?
Yes. Orders over £300 cannot be processed. Please split larger purchases into separate orders.
Do you offer multi-buy savings?
Yes. Most products have volume prices: buy 2 or more and each unit is about 10% cheaper, buy 3 or more and each is about 15% cheaper (items under £10: from 3 and from 6 units). Different models of the same product count together. Your bag switches to the lower price automatically as you add more, and the checkout shows and charges that same price.
Do I get a free gift?
Yes. Free gifts are added to your bag automatically at £0, and the whole order counts towards them:
- Orders from £50: a pack of 100 card sleeves + 25 toploaders
- Orders from £150: + a Vault X 9-pocket binder (you choose the colour on the product page or in your bag)
Amounts are what you pay after volume savings. One binder per order. Gift cards do not count.
Problems & returns
What should I do if my order arrives damaged?
Contact us as soon as possible with your order number and clear photos of the item and packaging. We will review it and help you find the right solution.
What if my order is incorrect or missing an item?
Contact us with your order number and photos where applicable, and we will work to resolve it as quickly as possible.
Do you ship outside the UK?
No. We ship from the UK to UK addresses only.
What is the Mint Arrival Guarantee?
Every order is packed box-in-box. If a sealed product arrives with a dented corner or crushed packaging, email us a photo within 7 days of delivery and we will send a replacement, or a full refund if it is out of stock.
What is your return policy?
You can cancel any order within 14 days of delivery without giving a reason, and on top of that you have 30 days from delivery to request a return. Please contact us before sending anything back so we can give you the correct return instructions. See Shipping & Returns.
Products & pre-orders
How do pre-orders work?
Pre-order products show a Pre-order badge and the expected release date. See our Pre-order Policy for the full details.
What language are the cards in?
The language is stated on every product page. If a product is listed as English, you will receive the English edition.